Trubrook Privacy Policy

Most Recent Update: 02/16/2024

This Privacy Policy explains how Trubrook LLC collects, uses and discloses personal information of its customers, prospective customers, and visitors to its website at www.trubrook.com.

COLLECTION OF PERSONAL INFORMATION

Information collected directly from you: We may collect personal information directly from you, for example through a web form, during an online registration, in-person, via email, while setting up an account with us or, when you contact us for customer support. Personal information we collect directly from you may include first and last name, address, email address, and phone number.

Information collected from your device: Our website may use tracking technologies such as cookies, web beacons, pixels, and other similar technologies to automatically collect certain information from your device, including for example your IP address, browser and operating system information, geographic location, referring website address, and other information about how you interact with the website.

Our website may also use cookies to personalize your experience and enable certain features. You may disable cookies in your web browser however parts of our website may not function properly. More information about blocking and deleting cookies is available at http://www.allaboutcookies.org.

Our email campaigns may also use tracking technologies such as web beacons, pixels and other similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics.

Information collected from our advertising partners: We may collect personal information about you from our advertising partners. Personal information we collect from our advertising partners may include your name, email address, phone number, mailing address and geographic location.

USE OF PERSONAL INFORMATION

We use information collected directly from you in the following ways:

• To provide the information and services you have requested from us.
• To provide notices related to your account.
• To notify you about changes to our Privacy Policy or Terms of Service.
• In any other way we may describe at the time you provide the information.

We may also use this information to market our services to you, including by email and text message subject to your consent.

We may use information collected automatically from your device to assist with our advertising and marketing efforts.

USE OF PERSONAL INFORMATION

We do not sell, rent or lease any personal information collected to third parties.

We may use third-party service providers to assist us with providing and marketing our products and services to you and we may share your information with such third parties for these limited purposes.

• We use Twilio and Wise Agent for text message communications. For more information about how we may use your information with Twilio and Wise Agent and the information that may be collected through our SMS campaigns, see Twilio’s Data Privacy Policy available at https://www.twilio.com/en-us/privacy and Wise Agent’s Privacy Policy available at: https://wiseagent.com/privacy.asp.
• We use Wise Agent for our email marketing. You may view Wise Agent’s privacy policy at: https://wiseagent.com/privacy.asp.
• We use Google Analytics to help us understand how visitors interact with our website. Google Analytics uses and processes your information in accordance with its privacy policy available at https://policies.google.com/privacy.
• We use Meta to help us market our services to you. Meta uses and processes your information in accordance with its privacy policy available at https://www.facebook.com/privacy/policy/.

We may also share your personal information if necessary to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

EMAIL AND TEXT MESSAGE COMMUNICATIONS

If you wish to unsubscribe from our email campaigns, please click on the Unsubscribe link at the bottom of any marketing email sent from us. If you wish to stop receiving text messages from us, reply STOP to any text message sent from us. For more information, see our Mobile Messaging Terms and Conditions available at: https://www.trubrook.com/sms-terms.html.

EMAIL AND TEXT MESSAGE COMMUNICATIONS

If you wish to unsubscribe from our email campaigns, please click on the Unsubscribe link at the bottom of any marketing email sent from us. If you wish to stop receiving text messages from us, reply STOP to any text message sent from us. For more information, see our Mobile Messaging Terms and Conditions available at: https://www.trubrook.com/sms-terms.html.

YOUR PRIVACY RIGHTS

You may have the right to request access to the personal information we hold about you, to port it to a new service, or to request that your personal information be corrected or deleted. To exercise any of these rights, please contact us at hello@trubrook.com.

CHILDREN UNDER 13

We do not knowingly collect personal information from children under the age of 13. If you are under the age of 13, you must have permission from a parent or guardian to use this website.

CHANGES TO THE THIS PRIVACY POLICY

We may update this Privacy Policy at any time. Please review it frequently.

CONTACT INFORMATION

If you have any questions about this policy or our privacy practices, please contact us at hello@trubrook.com.